Our customers all have different goals and face a diverse range of tasks and challenges. It is our job to help them realize their dreams, achieve their goals, seize the opportunities which present themselves and to make their daily lives easier. This is how we make a difference to our customers.
We meet our customers’ needs by building relationships with them, getting to know their circumstances and offering them the services and advice they need. We make every effort to create good long-term business relationships with customers and to exceed their expectations. We are solution-oriented, have a broad range of products and by providing outstanding services and advice we can help our customers make the decisions which are best for them.
We strive for continuous improvement in everything we do. This is how we make a difference to our customers. We listen to the voice of the customer and make it a priority. We strive to understand our customers, their needs and their experience of the Bank’s services. It is important to us that the customer has a positive experience when it matters most.
We strive to understand our customers, their needs and their experience of the Bank’s services. It is important to us that the customer has a positive experience when it matters most.
We underline the importance of having effective end-to-end processes across the Bank where the customer is the main focus. We eliminate waste, instability and inflexibility and use what we have gained to improve services and the experience and satisfaction of our customers. We see problems as an opportunity to do better, focusing on finding the root cause and seeking a solution. This is how we learn to continuously improve.
This is how we provide better banking.
Arion Bank’s cornerstones provide guidance in our day-to-day work. They are the foundations of the success and long-term prosperity of both the Bank and our customers. We make a difference, we say what we mean and we get things done.
We make a difference
We lay the basis for our customers' success by getting to know them, their goals and circumstances and we make a difference by offering varied solutions and developing new products. We make a difference in the community by operating a good bank and helping to ensure that Iceland has a financial system which people can rely on. We work together, supporting and relying on one another.
We say what we mean
We say what we mean, show respect and we maintain confidentiality at all times. We work with integrity, are fair and speak our minds. We respect the society we live in and follow sound business practices. This is how we earn the trust of our customers and the community.
We get things done
What matters most is what we get done, not what we say we are going to do. We do not avoid difficult tasks but instead get on with them and deal with them professionally. We show courage to get things done and shoulder responsibility for the tasks we undertake and the decisions we make. We take the first steps, respond quickly and keep people informed of the situation.
The way you want it
In today’s rapidly evolving world customers want to be in charge. Customers want to be able to choose where, when and how they obtain financial services. They want a diverse range of products, customized solutions and options which meet their expectations and requirements.
Companies need to be prepared to change quickly. They need to be able to respond rapidly to changing circumstances, new technology and fluid demands. Innovation and the continuous development of services are therefore pivotal in meeting our customers’ future needs.
Innovation and the continuous development of services are therefore pivotal in meeting our customers’ future needs.
We offer professional advice and personal services when it matters most. We also offer express services via our online bank, smart phone app and ATMs. This allows our customers to do their banking how they want and it allows us to maximize the value of services in the most efficient way possible.
Comprehensive financial services
Arion Bank is a financially robust bank which offers comprehensive financial services to corporate and retail customers and investors. We place great importance on developing long-term business relationships with customers who require a diverse range of financial services and we provide personal service and customized solutions.
Our objective is to gain a leading position in the long term on the Icelandic banking market in terms of profitability, efficiency and product offering. We are making every effort to contribute to the development of the business sector and society as a whole.